At Elixirfes we strive to ensure the complete satisfaction of our customers. If you are not satisfied with your product, we offer a flexible exchange and return policy.

Exchange and Return Terms:

• Return Period: You can return the product within [30] business days from the date of receiving the order.
• Product Condition: The product must be in its original condition, unused and undamaged, with all its accessories and original packaging.
• Return Reasons: You can return the product for reasons such as:
  
  • The product does not match the description.
  • There is a manufacturing defect.
  • The product was damaged during shipping.
• Return Fees: The customer bears the shipping costs of the returned product, except in case of an error on our part.

Return Procedure:

1. Contact Us: Please contact us via email at [email protected] or through our social media pages to inform us of your desire to return and provide the order details.
2. Return the Product: Carefully pack the product in the original packaging and include a copy of the invoice.
3. Shipping: Ship the product to the address we will provide you.

Product Exchange: If you wish to exchange the product for a different one, please specify the new product you desire when contacting us. We will process your request as soon as possible.

Refund: The value of the returned product will be refunded to the same payment method you used for the purchase, within [24] business hours of receiving the returned product.

Important Notes:

• Custom-Made Products: Custom-made products according to the customer’s request cannot be returned.
• Used Products: Used products cannot be returned.
• Gifts: The value of gifts cannot be refunded.

For Inquiries: You can contact us 24/7 via email: [email protected].